Employee Service

Let's give our employees the same service we give our customers!

Do you know what I love the most about Human Resources? We have the opportunity to make a difference in the lives of others every single day! Whether you have a few employees or 50, you contribute to the success of your organization by serving your employees.

The business world talks about customer service all the time. We all know that if we don’t take care of the customer, someone else will. It’s time that we bring that same attitude and desire to serve our employees. If we don’t take care of them, another organization will. Employees don’t work in the HR department, and they don’t know what options they have. For example, just because we review policies and benefits when they are initially hired (and possibly annually), it’s not reasonable to expect them to retain the information. We need to prioritize connecting and communicating with our employees regularly.

When we develop genuine relationships and sincere connections with our coworkers, we see them as people and not just employees. They see us as helpers and not just policy enforcers. We walk the floor and learn about family members, vacations, and weekend hobbies. We keep our door open and answer simple questions about holiday pay, tuition reimbursements, or vision insurance. This relationship allows employees to see us as a resource when they experience an unexpected crisis. They feel comfortable talking with us because we’ve already been talking. We can reassure them of what options they have and help them navigate unchartered territory. Their crisis is an opportunity for us to serve and let them know they are more than just an employee. They are a valuable contributor to the success of our organization, and they matter.

Categories: : Retention